Support

Contact

Questions, problems, requests about your data or ideas for what trakki should do next:

[email protected]

Please give the app version, your device, its operating system and the steps that led to the problem — that saves a round of questions. Please do not send real customer or health data, and make names on screenshots unreadable first. There is no hotline and no ticket system; expect an answer within a few days.

This section applies once trakki is available in the stores.

Cancelling or changing your subscription

The subscription runs through the store where you bought trakki – that is also where you cancel or change it. In the app, “Manage subscription” in the purchase window takes you straight there.

iPhone and iPad: open Settings, tap your name at the top, then “Subscriptions” and choose trakki.
Android: open the Play Store app, tap your profile picture at the top, then “Payments & subscriptions” and “Subscriptions”, and choose trakki.

Cancelling takes effect at the end of the paid term. Refunds go through the store you paid; trakki itself cannot charge or refund anything. A version for Windows is in the works. It will not get a subscription of its own; your phone’s subscription will apply there.

This section applies once trakki is available in the stores.

Restoring purchases

New phone or reinstalled trakki? Sign in to the store with the same account you bought with. Then open the purchase window in trakki and tap “Restore purchases”. You do not need a second subscription.

Deleting your data

Your data lives on your device, not on a server. “Delete all data” in the settings (the “More” tab) removes it from that device. If you sync via Google Drive or OneDrive, you also see the box “Also delete the state in your cloud”, already ticked. With the box ticked, this device and your cloud are emptied. Your other devices keep their data and are asked at their next sync. Without the tick, the deletion reaches all devices at the next sync; the same applies to sync via your own NAS, where there is no such box.

The undo points (at most five) and the remembered subscription state stay behind. You delete the undo points one by one under “Undo points on this device”. Uninstalling trakki removes both from the device. The sync also stays set up, after the tick with a new, empty state.

If nothing of trakki should remain in your cloud or on your NAS, first end the sync on every device (see below), then delete the sync files by hand. OneDrive: delete the folder “Apps/trakki”. Google Drive: in Drive in your browser, click the gear, “Settings”, “Manage apps”, then “Options” next to trakki and “Delete hidden app data”. Your own NAS (WebDAV): in the folder you entered in trakki, delete the trakki files.

trakki has no server and no account – there is nothing on our side to delete. Details are in the privacy notice.

Device sync in brief

Device sync keeps your phone and tablet on the same page. Open “Sync” in trakki and choose where the sync files should live: your own cloud (Google Drive or OneDrive) or your own NAS. Each device keeps its own file there and fetches the state of the others.

trakki is coming for iPhone, iPad and Android phones. A version for Windows is in the works. Sync directly over your Wi-Fi, between phone and Windows PC, will only come with it. There, too, the content is encrypted with your sync password.

To stop: in “Sync”, tap “This device”, then “End the sync for this device”. Your data stays on the device; it just is not synced any more.

Provider

Full details in the imprint.